Making a point is, in the short term, quite fun. With a rhetorical flourish, we spin a narrative about how we see the world. Sometimes, this involves putting someone in their place in a way that activates the defensiveness of their ego (and ours). Little positive change can come from this.
Making a point is different from making a connection.
Making a connection is harder than making a point. It begins with listening. Truly, humbly listening. And then, with prudence and patience, willing the good of another.
Put another way, in order to make a difference in the world, first we must make a connection with a person. This path is far better (and more courageous) than simply making a point.
Paul's Blog 